Pumpkins no more

From: Laura Loh
Sent: Fri 9/1/2006 10:20 PM
To: [Company higher-ups]
Subject: No more Smashing Pumpkins

Hi all,

Unfortunately, the band has decided not to continue with our customized meals after this week. Please see the note below. I’ve asked them to give us some honest feedback, so that we can understand what went wrong. Thank you to everyone for a big effort – I know that the kitchen did the best it could on short notice with this unusual request and I am really grateful.

Have a great weekend everyone.

Laura
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From: Krista [Accountant for the band]
Sent: Friday, September 01, 2006 12:14 PM
To: Laura Loh; Jared

Subject: RE: Smashing Pumpkins menu for Week of Sept. 4

Hi, Laura.

The band has decided not to continue the meal service with [your company]. We thank you for your services/meals thus far and appreciate all that you have done.

Thank you,
Krista
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From: Laura Loh
Sent: Friday, September 01, 2006 10:36 AM
To: Jared; Krista
Subject: Smashing Pumpkins menu for Week of Sept. 4

Hi Jared and Krista,

Attached please find next week’s menu for the band. I do hope they’ve been enjoying the food. If there is any feedback we should be aware of, please don’t hesitate to let me know. We’d like to do everything possible to make them happy customers!

Please note our new delivery schedule. We will now be delivering a lunch/dinner package every day instead of twice a week.

There were two reasons for this change:

1) We realized the band’s refrigerator is a bit small to accommodate 3 days’ worth of food at a time
2) It is easier for our kitchen to produce a fresh meal each day, rather than several days’ worth of food that must be kept fresh for more than one day.

As the invoices you’ve received show, the pricing we came up with is $35/day per person, or about $15/person for lunch and $20/person for dinner. The delivery charge is $7.95 and is expected to increase companywide to $9.95 sometime soon. If you have an issue with paying for a daily delivery, please let me know and I can try to arrange something with our billing department.

Have a wonderful weekend!

Best regards,

Laura Loh